Friday, 18 October 2013

Unit 1 Task 2-Explain the principle of effective communication.

Unit 1 Task 2-Explain the principle of effective communication.


General skills: 

Accuracy
Accuracy this is key when delivering presentation's, as the audience that you are presenting to needs to know that you know what you are on about. Accuracy on the topic is very important because if you make it up and have questions asked you will end up tripping over yourself and being caught out for invalid information.


Question and Answer
Interpersonal skills
 Question and answer when at the end of a presentation or during asking questions make sure that the questions you ask are ones that yourself can answer from the information delivered to your audience other wise when questions are asked and you don't have the answer you will look very unprofessional.

Cultural differences 
Speaking clearly in different areas such as Somerset, speaking in a Liverpool accent in a culture that is southern  it would be a harder to understand the speakers also different languages it may be harder in some cases for some people who are from out side the UK who have not a very good understanding of English may struggle to it is important to be clear and understandable. 

Interpersonal skills

Methods
Having your own way of doing tasks is known as a method, so how you approach to deliver an interview or a presentation for a board meeting all of this would be delivered in a way that suits you. Having your own way will make you unique and stand out instead of just reading what is on your cards or what is displayed directly on the screen you could interact with the audience this would only be needed in the correct circumstances. 

Barriers
Say you were delivering a presentation and someone has their back turned to you that would be a barrier a way of overcoming this were to be not to even look at what they are doing just do not even look near them that way you are not being distracted by them  and they can not make you feel angry inside because they are being ignorant also another barrier would be cultural if you were delivering a presentation and some of the staff members did not understand exactly what you are saying it would be handy to either put up a translation of the sentences or give them a separate sheet in their language.

Types of question
Having the correct types of questions to either ask or be asked is key as if you deliver a presentation on a new drink to be released you would want to be asked question that relate to that presentation this means practicing maybe or writing down a few questions that you would think would be asked.


Written communication skills: 

Spelling and grammar 
Spelling and grammar is key when producing content simply because if you have spelling errors it could cost you a grade at school or an important job promotion. If the reader finds spelling errors on the first sentence immediately they will want to stop reading it because why would you read something with spelling error's. In word or on blogger when a word is not correct a red line will come up telling you to check that word, a green line comes up for sentences mainly or if there is not a space in-between a comma and a word.


Proofreading
This is a good habit to get into because if you read the work and it makes no sense to you then why send it to your boss or teacher just to do it again well there is no point all you have to do is read aloud what you have said and this will point out missing commas full-stops maybe even rhetorical question who knows you wrote it but proof reading is very crucial when writing an essay or an assignment anything that involves you writing should be proofread.

‘smileys’ or emoticons
‘smileys’ or emoticons these are only to be used when outside of the work place as you will look unprofessional if you write an email to your boss explaining a complaint or something and then put a smiley face its misleading is it a joke or an actual complaint also using them at the right time helps people out allot. ‘smileys’ or emoticons should be used when out of work as these are mainly used in text messaging or social networking such as Facebook. 



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